Our Practice

Primary Health Organisation

We are a member of the Pegasus PHO.  For more information on what your enrolment with the PHO means visit the Ministry of Health Website.

Doctor, Nurse Practitioner and Nurse Consultations

We encourage patients to plan ahead and book ahead of time for appointments. Requests for same-day appointments are triaged by a doctor or nurse, to ensure that acutely unwell patients are seen in a timely manner.

Consultations are 15 minutes long.

People are welcome to bring along a support person to their appointment.

Appointments

  • Appointments are made by telephone or on-line.The earlier you contact us the more chance you have of being seen at your preferred time.
  • Advise the receptionist if your appointment is urgent, or if you need longer with the doctor or nurse, eg; if you have more than one health concern to discuss, or an insurance medical.
  • Advise the receptionist if translation services are required.  Appointments should be made one week in advance to allow time to arrange this.
  • Advise the receptionist if you would like a support person to attend your appointment.
  • For appointments longer than 15 minutes, an extended consultation fee may be charged.

Cancellations

  • If you don’t show for your appointment without letting us know beforehand, a full consultation fee may be charged.

Waiting Times

Our doctors and nurses will do their best to see you on time but please understand that sometimes circumstances beyond our control mean they may be running late. We will keep you informed if there is a delay.

Our Privacy Policy

Eastfield Health complies with the Privacy Act 2020 and the Health Information Privacy Code. Eastfield health has a designated Privacy Officer who is responsible for ensuring that the practice complies with our privacy policy.

Wherever possible the information will be obtained directly from you.

Eastfield Health will only collect and view information that is relevant and required for the purpose of treating an individual, monitoring quality of care or administrative purposes.

Health information will be stored securely with safeguards to prevent access by unauthorised people or its loss. We maintain safeguards to protect privacy of information both electronically and physically.

You can access and correct personal information held about yourself.

Medical records and other information will only be transferred to another health provider when we have received a written request from you.

Please note Eastfield Health is contributing to, and accessing healthcare information from HealthOne –

What is HealthOne?

HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne strictly adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020.  Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested.  Privacy auditing is used to check that only those directly involved in your care are accessing your information.  To find out more about HealthOne please visit https://healthone.org.nz/.  Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz”